• The citizen journey Speakers
• Professional framework of skills and competencies
• Standards and supporting guidance
• Assurance process
Anna Michaelidou Alexandride
Anna Michaelidou Alexandride studied Computer Science at South Bank University, in London and she is an IPMA certified. She is an IT Officer in the Department of Information Technology Services (DITS) since October 2001. She worked in database design, development,...
UResearcher, Digital Services Factory @ Deputy Ministry of Research, Innovation and Digital Policy
Paloma is a senior User Researcher with 6 years experience in public service. She began her UX career in the Australian federal government, working to ensure the digital Australian Census experience is fast, simple and easy to complete for...
Senior User Researcher @ Government Digital Service, Cabinet Office
Yiota Andreou holds the role of the Service Designer for the Digital Services Factory (DSF). Yiota has 20 years of experience, as a programmer analyst, consultant and project manager within the Cyprus Government’s Department of Information...
Service Designer, Digital Services Factory @ Deputy Ministry of Research, Innovation and Digital Policy
Laurence Berry is a service designer at GDS International. With 9 years experience of design in the public sector, he’s helped to deliver the Digital Marketplace procurement platform which changed the way the government buys, increasing transparency...
Senior service designer @ Government Digital Service, Cabinet Office
Theodoros Demetriades is the Standards Lead & Service Designer for the Digital Services Factory. He joined the Department of Information Technology Services in 2003, with a degree in Information System Management - Computer Networking from the University...
Standards Lead & Service Designer, Digital Services Factory @ Deputy Ministry of Research, Innovation and Digital Policy
Tony Richards is the primary advisor on digital and technology standards for Government Digital Service International. As Standards & Assurance Lead, Tony’s role is to provide advice and consultancy in the creation of standards and their role...
Standards and Assurance Lead @ Government Digital Service, Cabinet Office
Sarah Crandall is the International Engagement Manager with the GDS International team, leading on connecting the UK government’s digital experts with our counterparts in partner countries. She supports Cyprus’s Business Relationship Manager, planning and...
International Engagement Managers @ Government Digital Service, Cabinet Office