AGENDA
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09:30 - 09:35
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Introduction by the coordinator Melanie Steliou
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09:35 - 09:45
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Welcome addresses
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09:45 - 10:00
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Accelerating government’s digital transformation
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10:00 - 10:05
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DITS: The Challenging Route towards Digital Transformation
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10:05 - 10:20
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The Digital Services Factory project team
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10:20 - 10:35
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Coffee break
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10:35 - 11:00
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Session 1: The User Journey experience: a faster, simpler, smarter way to serve the citizens
• The citizen journey
• Professional framework of skills and competencies
• Standards and supporting guidance
• Assurance process
Speakers
• Professional framework of skills and competencies
• Standards and supporting guidance
• Assurance process



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11:00 - 11:15
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Questions & Discussion
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11:15 - 11:35
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Technical standards
• Technical Architecture
• Reusable components
• Service prototype
Speakers
• Reusable components
• Service prototype

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11:35 - 23:55
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Questions & Discussion
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11:55 - 12:15
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Coffee Break
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12:15 - 13:00
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Session 2: Framework Agreement
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13:00 - 13:30
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Questions & Discussion
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13:30 - 14:00
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Closing Remarks
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14:00 - 15:00
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Networking Cocktail